As a married couple using the service, having our laundry picked up and delivered to our door makes life a lot easier, and saves time from having to do it ourselves.

- avnerdorman

Dorm Mom is great at UMass because it is convenient, and my clothes come back thoroughly washed and folded.

- Traciedonzis

they come right to my dorm to pickup and drop off my laundry which makes using the service really awesome!

- emt

I don't have to do my laundry! Awesome!!!!

- schwartz-mary

I love using Dormmom because it is just easier than doing my own laundry.

- jaredrubenstein

I love that my laundry comes back clean, and I don't have to go more than a week without clean laundry because of this service.

- asander1

it is convenient and they are pretty flexible with the scheduling for pickup and delivery of laundry.

- gold8112

I like using Dorm Mom laundry services at UMD because it always comes back netly folded, but sometimes it is difficult to make the pickup times. Would it be possible to have more pickup times on the same days?

- cdonenfe

I like using Dorm Mom because it is easy to use, convenient to setup and they return my clothes fast.

- mjdimeglio

I like using dormmom because they are reliable and pickup my laundry regularly.

- Gabrielle.R.Auerbach

my laundry is always returned to me wrapped and folded neatly.

- mnarjona

At the University of Michigan and I don't have much time with my schoolwork and it relieves stress knowing that I don't have to do my own laundry. A few times I have had difficulty arranging pickup and delivery, but for the most part its fine.

- dpakma

I like using Dormmom because it takes the hassle out of life. It is convenient, but sometimes at Northwestern the vendor texts me too late in the day and I cannot go back to my laundry, so maybe if they could text me earlier in the day, I wouldn't miss the pickup time. Also, if there were more pickup times available other than Tues/Thurs, it would be helpful.

- smonacelli

I like using Dormmom at the University of Michigan because it gets picked up and dropped off right at my door. My laundry gets brought back within 2 days, but some of my friends who use a different service get it back within the next day.

- jwoldy

it is easy to set-up and easy to use. One problem that I had was that last semester I was overcharged for 15 lbs, and I only had 10. I talked to a few people, but never got the money back in my account.

- Ali.Wendroff

I like using Dormmom laundry services because it makes doing my laundry so much easier and faster.

- jeffreythomasweiner

It is easy and the scheduling is much better this semester than last semester.

- pmw011

Using Dormmom is very easy to setup and the people who come and pickup the laundry are very efficient. I have had some scheduling issues, but for the most part, they are pretty flexibile.

- chessie1097

It is convenient and saves me a lot of time, the schedule is easy to follow because it is the same every week and I like how he texts me to remind me just before he comes to pickup and drop off my laundry.

- ejswinehart

It is reasonably priced, and the delivery guy here at UMD is real nice.

- msusser

I love using Dorm Mom laundry because it allows me to be lazy! It is also very convenient. I am wondering if I have 23 lbs of laundry each week, can the vendor only do 20, and return the remaining 3lbs to me dirty so I don't get charged extra?

- hhsaccount

I love using the service because it is very convenient, but sometimes they are real late (1hour) for picking laundry up after they text me, which can be difficult.

- msrasmom

it is easy to use and the laundry comes back right to my door!

- jkr51892

I get my laundry done every week and the people who pick up are very punctual. The only problem is that it is a little inconvnient because the driver cannot get close enough to my dorm (Harbin Hall), so I have to drag my laundry down the street to him. I have talked to him about ways to get closer, do you think you can mention it to him?

- ericarabinovi

They come right to my door to pick up and dropoff my laundry, which makes it so convenient.

- mxray333

I love that my laundry is picked up at my house, brought back the next day and is always clean and folded. I hate doing laundry, so this service is great!

- lpincus

I am really busy with my schoolwork and whatnot,and don't have time to do my own laundry, and this service helps me have time for the things that are most important.

- desalesflygirl

I like using Dormmom because they use texting to notify me that they are coming to pickup my laundry, however, sometimes they text me only when they arrive, and don't give me any notice to get my laundry. I would like a bit more notice, at least a couple hours before they come. Also, could we have more daytime pickup hours,a dn pickup times?

- tee5192

I like using Dorm Mom because the guy who picks up my laundry is very nice and very responsive when I call. My laundry is always returned the same day which is great. I am having a problem with the detergent they are using on my clothes, they are clean, but the smell is strange. Can they use something different? Also, my clothes are wrinkled when returned just necause of the nature of the bag that you provide. Can we use something more solid make sure the clothes don't get wrinkled upon return?

- davidpavlik

I really liked the guy that came to pickup my laundry, he was pretty nice. It typically took two days to get my laundry back, but I didn't really have that many clothes. I only stopped using the service to save money for this semester.

- osbornj

I like using Dorm Mom because the subcontracter you use, Laundrybus, is great. Eddie, who comes to get my laundry is personable, and on time.

- lucy.minn

I use Dorm Mom at Stanford university for apartment cleaning. It is easy to setup, easy to use and the people come on time.

- felipems

I love using Dormmom because they are really convenient and able to work with my schedule, and I get my clothes back quickly.

- gmalina

I like using Dormmom because it allows me time to complete my school activities when I would have had to be doing my laundry. Sometimes I am not always able to make my pickup or dropoff time, and they are pretty flexible with me which I appreciate.

- naturalstyle

Dormmom needs to have more flexibility with pickup times and different days at UMD. Sometimes if I am running ten minutes late the person will not wait for me, and maybe they could also give us more warning than an hour when texting us to let us know that they are coming.

- sheltienm

I am pleased with the apartment cleaning service, as they are efficient, friendly and consistently come every other week.

- emesh77

I like that the people are pretty punctual with my laundry. The availability for pickup times is also really good.

- mmalca

Dormmom is a great service for me because it is convenient, and because the woman who picks up and drops off my laundry is excellent at communicating with me. She never misses a beat and we always tallk about holidays and breaks to make sure everything is on track.

- Brad_Klein

The pickup person that contacts me, they are friendly, timely with pickups and dropoffs and flexible if I need to change a time for either one.

- dmklein

I have a busy class schedule and limited time to do laundry. Dorm Mom has saved me so much time and my laundry comes back clean, and folded, and I appreciate it!!!

- mlk808

I don't know what I would do without Dorm Mom! Thanks!!!

- bkeutzer

the pickup and dropoff is flexible and fits well with my class schedule. They allow me to change times when my schedule changes and pickup location is convenient at Cornell University

- yk398

It is quick and easy. They come and pickup my laundry, and it is brought back the same day.

- helene245

Love Dorm Mom because my clothes come back clean and folded all the time, and when I call the lady she comes.

- kwhaoh

My Dorm Mom is really kind. I love the service because I can get my laundry done quickly, and I also really enjoy the lady that picks up my laundry at Florida International University.

- zjaqu001

The laundry service is convenient and always on time. No complaints.

- ezra.idafar

I like that my laundry is done on a weekly basis, and that it is returned to me they day after they pick it up. A few times I have had missing items such as underwear and socks, however, it is not a big deal.

- niketennis21

I liked using the service because my clothes always came back clean and neatly folded.

- shutton1255

Dorm Mom is great because it is quick, and makes my life easier. The only thing that was not good was that once my shirt ended up in my friend's laundry, so I just want to make sure that all my items get returned to me.

- ebloom

I like using Dormmom because it is fast and efficient and leaves me more time for my studies without having to worry about doing my laundry.

- jessicabierman

I am very happy with my laundry serive. The lady who picks up my laundry at Florida State is great because she is so flexible.

- jonathan

The first two weeks my laundry was picked up late, but as the weeks have gone on, it has gotten much better and now they are on time. This makes using the service so much easier.

- danielle.class

I am really happy with my service this semester. I love that I can get my laundry done at almost any time. The person that picks up my laundry at the University of Rochester is flexible too, which helps a lot.

- nicklaus.carrothers

I appreciate how my laundry is picked up and dropped back off in a few days. I ma very happy with my service and there is nothing I would improve upon.

- bobbiebennett

This semester has been much better than last semester specifically with pickups being more on time and the person who picks up my laundry being very nice.

- efertilitysol

I really like having an established pickup time for my laundry each week, which makes doing my laundry very convenient. There were however two occassions where there were miscommunications with the driver coming to pickup my laundry when I wasn't here, but it got better as the semester went on.

- kbauerro

I like this service because I didn't have to do anything, and it allowed more time for my studies. It was a little unorganized at the beginning of the semester through with setting up pickup times. I would get texted at the very last minute, which was really inconvenient.

- rbarros1

I really liked that the staff was professional and friendly. I would definitely use this service again.

- adityaag92

I requested this service for my son's apt near SUNY Buffalo. This was a great service. The cleaning lady, Annette, was simply great and so helpful. She did a complete cleaning of the apartment and was so polite and had a great personality. She was punctual and very thorough with the cleaning. I will definetely use this service again.

- naghama

I would definitely recommend dorm mom's service. It was convenient and the staff was accommodating with the times needed for pick up and delivery. If I was unable to make a time for pick up they would usually come back that night at a different time if I asked. The staff isn't always the most friendly but they get the job done.

- tee5192

Dormmom has great prices and a flexible service. I was very pleased.

- finicala

I really feel that everything is going wery well with the laundry service. My laundry is picked up and dropped off in a timely manner and that is important for me at Stanford.

- osbornj

I love this service because the guy who picks up my laundry is the man! He is great, he picks up my stuff on time and is justa great guy. I don't really think anything needs improvement, I like it how it is.

- msusser

I love the service because I do not have to do my own laundry. I wish that the drivers would text us sooner to the time that they are actually coming to pick up the laundry because I cannot always be available in my room from 5:00pm to 6:30pm.

- michigirl92

I like that my clothes are picked up on time and that they are returned promptly the next day. I sometimes wish that there were more days available for pickup though.

- fjnevins92

I really like that they are on time to pickup my laundry and they are really cooperative with my schedule. Nothing to improve upon at this time.

- kurtzmankenneth

I really like the guy who comes to pick up my laundry. He is real personable, flexible with my schedule, easy going and reliable. The only way the service could be even better would be if they picked it up right at my door.

- gmdamoney

I struggled a lot with meeting the laundry pickup times, which I guess was my own fault, but a couple times I completely missed the week of doing my laundry, but then the following week was charged overages, which I don't feel is fair.

- katz4258

I love using Dormmom! It is convenient and I have never had any problems with getting my laundry back. Don't see any areas for improvement as of now.

- razad93

I really like this service because they do a good job with my laundry.

- dmz1407

I like that the drivers are on time most of the time to pickup my laundry. I did have an issue where my jeans were drycleaned and I was charged a lot for it when I didn't even order drycleaning.

- ryan.seymour

I really like just getting my clothes cleaned for the most part. I feel that it would be helpful if Dormom could create a schedule for students who stay on campus over break to let us know when pick up and drop off times are via email, rather than text.

- agoodman

The service is very good, they are always on time, and they call and let me know when my clothes are down stairs. My only concern is thtat my whites do not come out as white as they should. I really like the service! Thanks -Julia Echezarreta

- echezawhat

I like the efficiency of the service and that my laundry is taken one day and then returned the next. I do wish however, that the laundry pickup was closer to my dorm(Harbin Hall), because right now I have to walk 5 minutes, up and down stairs to drop it off. I was wondering if there could be a pickup next to Harbin Hall?

- ericarabinovi

I love that my laundry came back all folded! The only thing that would be better is if Dormmom had more convenient pickup times at UMD.

- lpincus

My daughter moved off campus with no laundry facilities and Dorm Mom was great!

- lorriquilt38

I like that they come and take my laundry and they bring it back in two days. They are reliable and the service is so convenient. The olny thing I don't like is that they don't offer the grocery shopping service in our area,(Gettysburg, PA).

- avnerdorman

Dorm mom was wonderful this semester. The clothes were picked up and delivered as promised. My daughter came home with her clothes in great condition for the first time since she has been away at school. Worth every penny!!!

- sheltienm

I really like using the laundry service because it is very efficient. I wish sometimes that they could vary the pickup days and times from week to week, instead of having a standard set time for the whole semester because my schedule is not always the same from week, sometimes making it difficult to prepare for pickup.

- Ali.Wendroff

I have no complaints with Dorm Mom. The guy who picks up my clothes for over two years now is very nice, he shows up on-time, and my clothes are always folded when I get them back. I really like using this service, but I am not crazy about the way the laundry charges are calculated, meaning the weighing of the laundry. I feel it would be better to take an average of the student's consistent weekly usage rather than charge overage fees.

- zikaras

I appreciate the way that my clothes always come back to me in good condition, and that they are always folded very neatly.

- jenniefalic

The laundry pickup service is very convenient, although sometimes the people who pick-up the laundry are not always on time.

- jtk110

Dorm mom is a great service because of it convenience.

- sspecter91

The service was very difficult to initiate with many phone calls and e mails. It was also hard for me to understand a few of the individuals who I initially spoke with, one person told me it was not available at John Carroll. When I called again, I was finally able to get the service set up. After the schedule got under way, everything worked out fine. de Sales Phillips

- desalesflygirl

I have been very pleased with the way Dorm Mom has performed this semester, I definitely think this is the best semester yet since I have started using Dorm Mom, which was 3 semesters ago when I was a first semester freshman. I have been difficult to deal with throughout this semester as I have been very busy and Dorm Mom has completely accommodated to my schedule and have waited for me to give them and receive my laundry. I really appreciate everything Dorm Mom has done for me this semester and hope next semester is just as great. The only negative I would have to say about Dorm Mom is sometimes I get a few pieces of clothing and it looks like it has not even been washed, but other than that Dorm Mom has done a fabulous job and I cannot wait to see you guys in 2012. Thanks!

- jkr51892

The overall service is good, meaning you get what you want. They pick up your laundry and do deliver it the next day clean, and somewhat folded. It is overall great not to do your own laundry. It gives us college kids a lot more time for other activities. However, there are a few parts of the service that should be improved. For example, the time window the delivery person gives you is too long (over and hour and a half) and can sometimes be an inconvenience. Also, the delivery person is not always on time, which can interfere with us college kids busy schedules. The clothes are also not always folded properly and usually not ironed properly, even if you though I did request and am paying for for some clothes to be ironed.

- rbarros1

Great service! Very happy. Always punctual and efficient. No complaints whatsoever! Very accommodating to the times that worked for me and easy to contact. Highly recommended

- marijne.d

Alex has been very happy with the service provided by Dorm Mom re: his laundry. To quote Alex" They have it right and do a great job". What a relief for me to know he can spend more time with his studies at Cornell rather than wait in line for a washer and dryer. Thanks!

- naturalstyle

very accommodating great service!

- lspelke

The service was expensive. We ended up paying more for the additional add-on charges than we did for the entire quarter fee!

- terittdavis

I found this service to be extremely helpful as a college student who hates to do laundry. I like how they fold everything and it is returned the next day. I just wish I knew more consistently when they were coming to do laundry pick up/ drop off. Two of my roommates use dorm mom as well and sometimes they would get a text that the driver was here and I wouldn't and vice versa. I also wish I could know in advance exactly when they were coming so I could plan my schedule accordingly. Otherwise, all is great and I've had no problems with their services.

- o0hdearitsmel

Flexible Pick-up/Delivery times. Clothes always clean and well maintained. Will definitely use service again and recommend it to friends!

- mb11d

I was overall very satisfied with my service. It made things to much easier to not have to worry about doing laundry. One thing that I like that was very interesting was that I noticed certain clothes being folded incorrectly and after a couple weeks (even though I never told anyone) came back folded correctly.

- abigail.sarafian

Having a tough time adjusting to college life? Dorm Mom is the answer! As a new student there is so much to worry about. Dorm mom helped make my transition into college a breeze.

- mikmk30

Overall, I was very satisfied with Dorm Mom. Within two weeks of ordering the service I was sent a Dorm Mom laundry bag and had already been contacted by the person who was in charge of picking-up my laundry. I had a torn ACL at the beginning of the semester, so Dorm Mom was incredibly helpful. I just brought my laundry to the Dorm Mom representative right outside my dorm every Tuesday or Thursday. Then my laundry was given back to me (folded) on the next Tuesday or Thursday. The service was great, although a little pricey. However, it would also be expensive to pay $1.25 per wash and then $1.25 for the drier for every load of laundry. I felt that the price was worth the ease and convenience. There was also a time or two where I could not match-up a pick-up time to my schedule, but my laundry was picked up on the next pick-up date. Overall, I would highly recommend this service.

- edr0008

Every time the Dorm Mom employees are available to pick up or drop off my laundry I am not available. If only the range of time were elongated then I don't think this problem would exist. I am glad this company is around or else I'd have no clean laundry at all. Thanks Dorm Mom

- thprice5892

I am very happy with the laundry service. She is very reliable and it allows me so much extra time.

- soukup11793

Summed up: 1. Timely. Once we had a set schedule, they managed to pick up my laundry at the same time every week and drop it off the next day. 2. Cheap. The cost of the service, compared to supplies and using 1.25 per load, is not outrageous. 3. Convenient. They hang-dry shirts I want, and wash irregular loads. If there was one bad side, the first two weeks were a little confusing to set up - they didn't manage to set up a day of the week with me until after that. This is a small gripe, though, and I think the service has been hugely effective and helpful. Thanks!

- jamessmarion

My "Dorm Mom"'s last name was Tito (didn't really catch her first).. She cleaned the kitchen beautifully, but the bathroom and the bedroom wasn't up to par. Because she didn't speak any English, it was very hard to explain to her that a mirror recently broke in the bedroom and for her to spend a bit more time there. So instead we just tried to mime motions for her to use more time about the glass. When we walked in, she was only using a rag and rubbing the floor very hard. Maybe that's why it gleamed but that DEFINITELY didn't get rid of the glass. That night we re-dusted the bedroom because one of us stepped on residual glass. Also in the bathroom, she cleaned the floor but not the shower curtain or the walls in the shower. We still found grime and hair on the shower curtains which she neglected. Also, we realized that instead of bringing her cleaning supplies - she used ours. Is that part of the deal? I don't think so.. what if we had ran out of Clorox? What would she have done then? Would hand-soap been the next best choice? But all in all, she did get rid of the dust and it does seem much cleaner so.. overall, an OK service.

- ns9212

If it weren't for dorm mom im pretty sure my son would never do his wash! Not that he couldn't but he wouldn't see the need for it! With dorm mom they come when they are scheduled and always on time and bring the wash back beautifully washed and folded and they bring it back when they say they will! There has never been a problem with lost items and the cost is reasonable! I just feel its a great service for my son and it has worked out very nice! Thank you dorm mom! Sincerely, Joanne Matzelle

- meljosassy

Cleaner arrived on timely basis, followed student's indications about cleaning, and did a very good job. Additionally, she was very pleasant and cordial.

- ale.jenkins

The staff you sent was extremely polite and very nice, and I was comfortable having him in my apartment, which is very important. He did an amazing job in the kitchen and bathroom, very thorough. Everything smelled really clean! He didn't dust the bedrooms, which I was kind of disapppointed in but I didn't want to ask him to reclean it. Overall, I was very pleased and would have them clean again!

- mviola