I requested this service for my son's apt near SUNY Buffalo. This was a great service. The cleaning lady, Annette, was simply great and so helpful. She did a complete cleaning of the apartment and was so polite and had a great personality. She was punctual and very thorough with the cleaning. I will definetely use this service again.

- naghama

I would definitely recommend dorm mom's service. It was convenient and the staff was accommodating with the times needed for pick up and delivery. If I was unable to make a time for pick up they would usually come back that night at a different time if I asked. The staff isn't always the most friendly but they get the job done.

- tee5192

Dormmom has great prices and a flexible service. I was very pleased.

- finicala

I really feel that everything is going wery well with the laundry service. My laundry is picked up and dropped off in a timely manner and that is important for me at Stanford.

- osbornj

I love this service because the guy who picks up my laundry is the man! He is great, he picks up my stuff on time and is justa great guy. I don't really think anything needs improvement, I like it how it is.

- msusser

I love the service because I do not have to do my own laundry. I wish that the drivers would text us sooner to the time that they are actually coming to pick up the laundry because I cannot always be available in my room from 5:00pm to 6:30pm.

- michigirl92

I like that my clothes are picked up on time and that they are returned promptly the next day. I sometimes wish that there were more days available for pickup though.

- fjnevins92

I really like that they are on time to pickup my laundry and they are really cooperative with my schedule. Nothing to improve upon at this time.

- kurtzmankenneth

I really like the guy who comes to pick up my laundry. He is real personable, flexible with my schedule, easy going and reliable. The only way the service could be even better would be if they picked it up right at my door.

- gmdamoney

I struggled a lot with meeting the laundry pickup times, which I guess was my own fault, but a couple times I completely missed the week of doing my laundry, but then the following week was charged overages, which I don't feel is fair.

- katz4258

I love using Dormmom! It is convenient and I have never had any problems with getting my laundry back. Don't see any areas for improvement as of now.

- razad93

I really like this service because they do a good job with my laundry.

- dmz1407

I really like just getting my clothes cleaned for the most part. I feel that it would be helpful if Dormom could create a schedule for students who stay on campus over break to let us know when pick up and drop off times are via email, rather than text.

- agoodman

The service is very good, they are always on time, and they call and let me know when my clothes are down stairs. My only concern is thtat my whites do not come out as white as they should. I really like the service! Thanks -Julia Echezarreta

- echezawhat

I like the efficiency of the service and that my laundry is taken one day and then returned the next. I do wish however, that the laundry pickup was closer to my dorm(Harbin Hall), because right now I have to walk 5 minutes, up and down stairs to drop it off. I was wondering if there could be a pickup next to Harbin Hall?

- ericarabinovi

I love that my laundry came back all folded! The only thing that would be better is if Dormmom had more convenient pickup times at UMD.

- lpincus

My daughter moved off campus with no laundry facilities and Dorm Mom was great!

- lorriquilt38

I like that they come and take my laundry and they bring it back in two days. They are reliable and the service is so convenient. The olny thing I don't like is that they don't offer the grocery shopping service in our area,(Gettysburg, PA).

- avnerdorman

Dorm mom was wonderful this semester. The clothes were picked up and delivered as promised. My daughter came home with her clothes in great condition for the first time since she has been away at school. Worth every penny!!!

- sheltienm

I really like using the laundry service because it is very efficient. I wish sometimes that they could vary the pickup days and times from week to week, instead of having a standard set time for the whole semester because my schedule is not always the same from week, sometimes making it difficult to prepare for pickup.

- Ali.Wendroff

I have no complaints with Dorm Mom. The guy who picks up my clothes for over two years now is very nice, he shows up on-time, and my clothes are always folded when I get them back. I really like using this service, but I am not crazy about the way the laundry charges are calculated, meaning the weighing of the laundry. I feel it would be better to take an average of the student's consistent weekly usage rather than charge overage fees.

- zikaras

I appreciate the way that my clothes always come back to me in good condition, and that they are always folded very neatly.

- jenniefalic

The laundry pickup service is very convenient, although sometimes the people who pick-up the laundry are not always on time.

- jtk110

Dorm mom is a great service because of it convenience.

- sspecter91

The service was very difficult to initiate with many phone calls and e mails. It was also hard for me to understand a few of the individuals who I initially spoke with, one person told me it was not available at John Carroll. When I called again, I was finally able to get the service set up. After the schedule got under way, everything worked out fine. de Sales Phillips

- desalesflygirl

I have been very pleased with the way Dorm Mom has performed this semester, I definitely think this is the best semester yet since I have started using Dorm Mom, which was 3 semesters ago when I was a first semester freshman. I have been difficult to deal with throughout this semester as I have been very busy and Dorm Mom has completely accommodated to my schedule and have waited for me to give them and receive my laundry. I really appreciate everything Dorm Mom has done for me this semester and hope next semester is just as great. The only negative I would have to say about Dorm Mom is sometimes I get a few pieces of clothing and it looks like it has not even been washed, but other than that Dorm Mom has done a fabulous job and I cannot wait to see you guys in 2012. Thanks!

- jkr51892

The overall service is good, meaning you get what you want. They pick up your laundry and do deliver it the next day clean, and somewhat folded. It is overall great not to do your own laundry. It gives us college kids a lot more time for other activities. However, there are a few parts of the service that should be improved. For example, the time window the delivery person gives you is too long (over and hour and a half) and can sometimes be an inconvenience. Also, the delivery person is not always on time, which can interfere with us college kids busy schedules. The clothes are also not always folded properly and usually not ironed properly, even if you though I did request and am paying for for some clothes to be ironed.

- rbarros1

Great service! Very happy. Always punctual and efficient. No complaints whatsoever! Very accommodating to the times that worked for me and easy to contact. Highly recommended

- marijne.d

Alex has been very happy with the service provided by Dorm Mom re: his laundry. To quote Alex" They have it right and do a great job". What a relief for me to know he can spend more time with his studies at Cornell rather than wait in line for a washer and dryer. Thanks!

- naturalstyle

very accommodating great service!

- lspelke

The service was expensive. We ended up paying more for the additional add-on charges than we did for the entire quarter fee!

- terittdavis

I found this service to be extremely helpful as a college student who hates to do laundry. I like how they fold everything and it is returned the next day. I just wish I knew more consistently when they were coming to do laundry pick up/ drop off. Two of my roommates use dorm mom as well and sometimes they would get a text that the driver was here and I wouldn't and vice versa. I also wish I could know in advance exactly when they were coming so I could plan my schedule accordingly. Otherwise, all is great and I've had no problems with their services.

- o0hdearitsmel

Flexible Pick-up/Delivery times. Clothes always clean and well maintained. Will definitely use service again and recommend it to friends!

- mb11d

I was overall very satisfied with my service. It made things to much easier to not have to worry about doing laundry. One thing that I like that was very interesting was that I noticed certain clothes being folded incorrectly and after a couple weeks (even though I never told anyone) came back folded correctly.

- abigail.sarafian

Having a tough time adjusting to college life? Dorm Mom is the answer! As a new student there is so much to worry about. Dorm mom helped make my transition into college a breeze.

- mikmk30

Overall, I was very satisfied with Dorm Mom. Within two weeks of ordering the service I was sent a Dorm Mom laundry bag and had already been contacted by the person who was in charge of picking-up my laundry. I had a torn ACL at the beginning of the semester, so Dorm Mom was incredibly helpful. I just brought my laundry to the Dorm Mom representative right outside my dorm every Tuesday or Thursday. Then my laundry was given back to me (folded) on the next Tuesday or Thursday. The service was great, although a little pricey. However, it would also be expensive to pay $1.25 per wash and then $1.25 for the drier for every load of laundry. I felt that the price was worth the ease and convenience. There was also a time or two where I could not match-up a pick-up time to my schedule, but my laundry was picked up on the next pick-up date. Overall, I would highly recommend this service.

- edr0008

Every time the Dorm Mom employees are available to pick up or drop off my laundry I am not available. If only the range of time were elongated then I don't think this problem would exist. I am glad this company is around or else I'd have no clean laundry at all. Thanks Dorm Mom

- thprice5892

I am very happy with the laundry service. She is very reliable and it allows me so much extra time.

- soukup11793

Summed up: 1. Timely. Once we had a set schedule, they managed to pick up my laundry at the same time every week and drop it off the next day. 2. Cheap. The cost of the service, compared to supplies and using 1.25 per load, is not outrageous. 3. Convenient. They hang-dry shirts I want, and wash irregular loads. If there was one bad side, the first two weeks were a little confusing to set up - they didn't manage to set up a day of the week with me until after that. This is a small gripe, though, and I think the service has been hugely effective and helpful. Thanks!

- jamessmarion

If it weren't for dorm mom im pretty sure my son would never do his wash! Not that he couldn't but he wouldn't see the need for it! With dorm mom they come when they are scheduled and always on time and bring the wash back beautifully washed and folded and they bring it back when they say they will! There has never been a problem with lost items and the cost is reasonable! I just feel its a great service for my son and it has worked out very nice! Thank you dorm mom! Sincerely, Joanne Matzelle

- meljosassy

Cleaner arrived on timely basis, followed student's indications about cleaning, and did a very good job. Additionally, she was very pleasant and cordial.

- ale.jenkins

The staff you sent was extremely polite and very nice, and I was comfortable having him in my apartment, which is very important. He did an amazing job in the kitchen and bathroom, very thorough. Everything smelled really clean! He didn't dust the bedrooms, which I was kind of disapppointed in but I didn't want to ask him to reclean it. Overall, I was very pleased and would have them clean again!

- mviola